Masterdata is a certified Partner for Pegasystems since 2016 providing business advisory, planning, project management, and implementation services to customers. A global team of over 40 consultants gives clients the scalability needed to grow with Pega, plus the flexibility to benefit from our expertise at any time.

Our team has implemented multiple transformation projects for TOP enterprise companies in Telco, FSI, FMCG, and Automotive.

Industries

  • Telecom
  • FSI
  • Automotive
  • FMCG
Pega Platform
INTELLIGENT AUTOMATION

Build fast and scale with confidence on our low-code, cloud-native process automation platform

Core capabilities:

  • Low-code application development
    Respond to business needs in real time with Pega’s collaborative low-code approach. Start fast, then scale with comprehensive management capabilities.
  • Robotic process automation (RPA)
    Automate legacy systems and bridge last-mile gaps across your enterprise. Scale quickly and evolve as your needs change.
  • Case management & BPM
    Get work done by combining the decision-making capabilities of business rules and AI with the power of automation and robotics.
The leader in customer engagement
Pega ranked #1 in The Forrester Wave, Real-time Interaction Management, Q4 2020.
489% ROI is possible
Forrester examined the Total Economic Impact™ (TEI) of deploying the Pega Customer Decision Hub.
Pega Customer Decision Hub
CUSTOMER ENGAGEMENT

Stay relevant in real time with AI-powered decisioning engine.

  • Predict customer needs
    Pega’s AI is always on, reading the billions of signals your customers generate and anticipating what they’ll need next.  
  • Personalize every interaction
    As customers engage, Pega evaluates all your options in real time, then selects the next best action.
  • Deliver across channels
    Think of AI as a single brain that connects experiences across inbound, outbound, owned, and paid channels.
Pega Customer Service
INTELLIGENT AUTOMATION

From real-time AI to desktop automation, our agile solutions deliver everything you need to simplify service.

Overview

Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently.

A leader in customer service
Gartner has named Pega as a leader in their
Magic Quadrant for CRM Customer Engagement Center for 12 consecutive years.
Pega Sales Automation
SALES AUTOMATION

Use automation and AI to sell smarter and take team performance to the next level

Overview

Pega Sales Automation optimizes the efficiency of sales organizations at every stage in the sales lifecycle. Pega Sales Automation offers AI-based guidance, process automation from lead to fulfillment, and gives you the flexibility to adapt your sales process. With Pega, insights find your sales reps and sales managers; you can quickly standardize the sales process, and provide management with insights across business units, products, team members, accounts, and channels.

A FORRESTER STUDY

Forrester TEI study demonstrates 598% ROI with Pega's low-code platform

Pegasystems commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by adopting Pega low-code application development.

Detailed review of the platform, interface demonstration

See how Pega can transform your customer experiences with next-generation software applications and solutions.

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